I did not receive the activation code for my secondary parent account

If you did not receive the activation code in your email for your secondary parent account, our sincere apologies! Here are some troubleshooting steps that can help right away:

1. Please check your junk or spam folder

2. Please ensure your inbox has capacity (that it is not full)

3. Please ensure you have no filters or ad blockers on your email account

4. Please ensure you are not using a corporate email

5. Please try to resend the activation email (Note: The activation code expires after 5 minutes)

If the issue still persists after going through these troubleshooting steps, please reach out to our support team at hello@mydoh.ca, one of our agents would be happy to resolve any issues you may be having!