Making Payments and Transfers

Parent's Mydoh Wallet

What is the Mydoh Wallet?

Where can I see my Mydoh Wallet balance?

Balance and Load Limits for my Mydoh Parent Wallet

Where can I see a history of all transfers into and out of my Mydoh Parent wallet?

Adding Money to Mydoh Wallet

As a parent, how do I add money to my Mydoh Wallet?

What is the Interac e-Transfer Request Money feature?

Why is my Debit Card not available in Apple Pay?

How can I add funds to my parent account using Apple Pay?

Can I save my Visa/Mastercard Debit number, so I don’t need to type it in every time I try to add funds via Debit?

Are there limits to adding money to the parent Wallet?

Adding Money via Interac e-Transfer

Do I have to re-add my contact details every time I add funds with an Interac e-Transfer?

I wanted to add funds to my account but entered the wrong details. How do I cancel an Interac e-Transfer?

How do I view the status of my transfer when trying to add funds with Interac e-Transfer?

I added funds via Interac e-Transfer but my Wallet balance hasn’t updated. What should I do?

How to Edit/Delete an Interac e-Transfer Recipient

Tried Adding Funds to Wallet but Didn't Receive an Email or SMS Notification. What should I do?

Adding Money from an RBC Account

How do I change my default RBC bank account?

Why don’t I see some of my RBC bank accounts when adding funds to my Wallet?

Can I save my RBC client card number, so I don't need to type it in every time I log in?

Sending Money to your Child

How can I send money to my kid's card?

How do I make a one-time money transfer to my child?

What is Pay Day and how do I manage it?

When will my child receive their money?

Can friends and family send money to my Mydoh account? 

Are there limits to sending money to my kids?

Withdrawing Funds

How can I withdraw funds from my Wallet?

I forgot my Interac e-Transfer Security Answer, where do I find it?

I withdrew funds from my Wallet. Where is my Interac e-Transfer?

The Interac e-Transfer for my withdrawal was cancelled. What do I do now?

Are there limits for withdrawing funds from my Wallet?

Child to Parent Transfers

How can my child transfer money out of their account?

Are there limits to my child transferring money to my Wallet?

Autoload

What is Autoload?

How can I set up Autoload?

How can I edit/cancel an active Autoload setup?

Why was my Autoload not processed?

Can I use a credit card for Autoload?

Which Debit Cards are supported for Autoload?

How am I able to tell if Autoload was successful?

Sending Money to Friends

Why am I not able to send money to my friend? 

How do I add my friend as a contact to send them money?

Where can I find my username for sending money to my friends?

What are the limits for sending money to a friend?

How do I send money to a friend?