What if my child’s card is lost, stolen, or damaged?

Don’t worry — here’s how to get a replacement card.

Damaged card: 
Contact support to order a replacement. The old card will remain active until the new one arrives. 
Your child can continue to use their Digital Card and add it to Apple Wallet if they’re 13+ for easy access. 

Lost/stolen card:
1. Log in to your parent account
2. On the Home tab, select your child → Manage → Lock
3. In the Card Controls menu, tap Physical Card Options to Request a free Classic card or a $6.99 Mydoh by Me custom card

✅ Locking the Smart Cash Card prevents unauthorized transactions.
✅ Your child’s new card will arrive in 7-10 business days.

✨Need more help? Reach out to our support team in our in-app chat!